In order to remove SoftXpand from the computer, use the ‘Add/remove Programs’ in the control panel which is enough to ensure SoftXpand removal from the system.

This document’s purpose is to deal with the following 2 scenarios:

1. Trying to uninstall SoftXpand using the: ‘Add/remove Programs’ is unsuccessful.
2. As part of troubleshooting installation problem you would like to perform a manual system cleanup from any remains of previous version.

Note: This applies to SoftXpand version 3.0 and higher.

For manual removal of SoftXpand versions 2.20.100 and lower – refer to this KB:

http://www.miniframe.com/knowledge-base/article/uninstall_softxpand_ver.2_incomplete.html.

In order to perform a manual cleanup of SoftXpand, perform the following steps:

1. Back up your license file first.
   Copy the file c:\Program Files\Miniframe\SoftXpand\SoftXpandLicense.dat to C:\Windows\
2. Delete the registry key:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon\GinaDll
   For further information about deleting GinaDll from the registry see this KB:
   http://www.miniframe.com/knowledge-base/article/missing_ginadll_error_message_upon_boot.html.
3. Go to the device manager – display adapters and uninstall the ‘MiniFrame video display frame buffer driver’.
4. Download msizap from here.
5. Extract MSIZAP to C:\Windows
6. Open CMD
7. Run this command: msizap TWA! {3F709462-4AD7-482F-8761-C6ED6AD145A1}
8. Run this command: msizap TW! {3F709462-4AD7-482F-8761-C6ED6AD145A1}
9. Delete the folder C:\Program Files\Miniframe\
10. Restart the computer.

At this point SoftXpand should be completely removed from your system.

You can now reinstall SoftXpand.